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Browse our Services
Business Solutions
Client Solutions
Strategic Account Management
To ensure a rigorous and efficient service, a senior executive is appointed to be a client’s
single point of contact, supported by an experienced team. The executive's role is to gain a
full understanding of the client’s business and its needs. The dedicated strategic account
manager is responsible for formulating and implementing solutions that draw upon C&W’s full
range of resources and capabilities.
Delivering operational excellence for our clients and creating value across a portfolio is key to our success which we measure using performance management criteria agreed with the client.
Strategic Account Managers drive the efficient and consistent delivery of multiple C&W services. Our professionals form collaborative partnerships with our corporate clients to ensure that all our services are coordinated, focused and relevant.
Once your goals and strategies are fully understood, the Strategic Account Manager draws upon our global teams to assemble the personnel and other resources necessary to accomplish your objectives and efficiently manage the process of coordinating and tracking multiple assignments.
This approach fosters effective collaboration, clear and efficient communication of standards and procedures, and provides experience-based solutions. Strategic Account Management services include:
Operations
• Account transition.
• Transaction management.
• Resource deployment.
• Service line/staff/personnel management.
• Technology/real-time reporting.
Governance
• Lease administration.
• Benchmarking/best practices.
• Client business reviews.
• Quality control and performance measurement.
• Financial management.
• Lease compliance/bill payment.
• Metrics and measurements.
Strategic support
• Global teams with a single point of contact.
• Policies and procedures development.
• Portfolio optimisation.
• Strategic planning implementation.
• Database systems solutions.
• Portfolio cost minimisation.
Performance Management
Delivering operational excellence for our clients and creating value across a portfolio is key to our success which we measure using performance management criteria agreed with the client.
Who should use our strategic account management services?
Local, regional and global companies looking for professional expertise to ensure they occupy an efficient real estate portfolio. From the outset of any corporate relationship considerable time is spent understanding the client’s business drivers, internal capabilities and resources, reporting systems and methodologies in order to create an effective and informed account management team. This team will focuses on the client’s needs and provides a customised delivery. It formulates and implements creative solutions that co-ordinate the client’s full range of capabilities, increasing operational and portfolio efficiency, improving quality and thus saving time and money.Strategic Account Managers drive the efficient and consistent delivery of multiple C&W services. Our professionals form collaborative partnerships with our corporate clients to ensure that all our services are coordinated, focused and relevant.
How we can help?
We can help increase operational and portfolio efficiency and quality, thus saving time and money across your portfolio. We free up Corporate Real Estate’s time so they can focus on internal business relationships allowing C&W to bring best practice and consistency to the day to day delivery.Once your goals and strategies are fully understood, the Strategic Account Manager draws upon our global teams to assemble the personnel and other resources necessary to accomplish your objectives and efficiently manage the process of coordinating and tracking multiple assignments.
This approach fosters effective collaboration, clear and efficient communication of standards and procedures, and provides experience-based solutions. Strategic Account Management services include:
Operations
• Account transition.
• Transaction management.
• Resource deployment.
• Service line/staff/personnel management.
• Technology/real-time reporting.
Governance
• Lease administration.
• Benchmarking/best practices.
• Client business reviews.
• Quality control and performance measurement.
• Financial management.
• Lease compliance/bill payment.
• Metrics and measurements.
Strategic support
• Global teams with a single point of contact.
• Policies and procedures development.
• Portfolio optimisation.
• Strategic planning implementation.
• Database systems solutions.
• Portfolio cost minimisation.
Performance Management
Adding value – the benefits of our approach
To help our clients align their real estate goals with their business objectives, the Strategic Account Manager ensures that client results are delivered with the support of a robust, globally integrated platform, which in turn is backed by advanced technology, process improvement, continual best practices and extensive professional development programs.Experience and Resource
Our Strategic Account Managers are trained through internal C&W courses as well as industry standards such as RICS and MCR credentials. We have robust personal performance plans in place which include succession planning. Our teams have the necessary global and service line experience to run multi service line cross border accounts. , serves as your high-level partner responsible for formulating and implementing solutions that draw upon our full range of resources and capabilities.Contact Us
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